Orders are usually processed the same day, usually by 7PM Mountain Time. Although if we're out of town, it could be a few days. It averages around two hours.

The Normal Sequence of Events

The bank's software will generate an email to us saying there's a new order.

You'll receive an e-mail receipt from the bank a few moments from now. There will be transaction number, but we don't use them for anything.

Then an hour or so later, the files will be emailed to you (if you wanted email delivery). Please make sure you have enough free email space.

If you want delivery via postal mail, then it will be at least five business days, and $9 more.

If it takes more than an hour, then we're not somewhere where we can check our email at the moment. It's a small company, we could be on the phone, or out doing local consulting work, so we can't be watching for orders every moment.

Bundled deals are about 100MB and are sent via CD in the postal mail. The $9 CD charge is waived.

Please note that calling or sending "where's my program" e-mails won't speed up processing.

Thanks.